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New Consumer Contracts Wording Mandated as of 9 June 2019

Are you a business supplying goods and / or services to consumers?

Effective as of Sunday 9 June 2019, new mandatory wording to be included in consumer contracts will come into effect.

These new requirements aim to:

  1. Protect the consumer when dealing with business suppliers when consumer law does not apply;
  2. Target complaints that are of less value than $40,000; and
  3. Target complaints that are over $40,000 but relate to the purchase of goods or services for domestic use or personal consumption.

What this means for consumer contracts with the mandatory wording applied:

  1. Consumers will know that they can receive a refund for the goods;
  2. Consumers will know that they can cancel and request a refund when a service contract is in place.

Failure to include new wording could lead to:

  1. Penalties of up to $50,000 for companies or incorporated businesses; or
  2. Penalties of up to $10,000 for sole trader businesses or individuals.

Watch this brief clip from HG Lawyers about these recent changes: https://www.hopgoodganim.com.au/page/knowledge-centre/video/new-mandatory-wording-for-consumer-contracts

At Burke & Associates Lawyers, our team are experienced in contracts and Australian Consumer Law.

Please contact Meghan Warren on 03 9822 8588 or mwarren@burkelawyers.com.au should you wish to discuss further.

Contacts

Meghan Warren

Principal

Meghan Warren

Principal
LL.B GAICD B.Bus (FinPlan)
Meghan is one of the few lawyers in Australia admitted in the State (Victoria) and Federal jurisdictions of Australia, and as an Attorney at Law to the New York State Bar in the United States.

Kristy Muhlhan

Principal

Kristy Muhlhan

Principal
LL.B (Hons) GRAD DIP. L.P., GAICD.
Since 2014, she has been an owner and Principal of the firm and has mastered a broad range of essential commercial and business skills which go hand in hand with the work she does for...

Rosy Roberts

Principal

Rosy Roberts

Principal
LL.B (Hons) B.A GAICD
Rosy has extensive experience in Litigation & Alternative Dispute Resolution having represented clients in all Victorian State Courts and the High Court of Australia. She is also a VCAT appointed Administrator.

Anthony Burke

Consultant

Anthony Burke

Consultant
B.A LL.B DIP.FIN. MGT
Tony is an LIV accredited business law specialist and a VCAT appointed Administrator. In 2008 he was President of the Law Institute of Victoria and served for two years as a director of the Law...

Stewart Davis

Associate

Stewart Davis

Associate
LL.B (Hons) B.Com
As well as property law, Stewart has had exposure to VCAT administration matters and commercial law, particularly servicing developer clients.

George Hanger

Associate

George Hanger

Associate
LL.B BA
George was admitted to legal practice in May 2015 after completing a Bachelor of Arts at the University of Melbourne and a Bachelor of Laws at Monash University.

Antonela Graso

Paralegal

Antonela Graso

Paralegal
Whilst completing her professional business and law tertiary qualifications, Antonela provides efficient and effective legal support services to our valued teams and clients.

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